Shipping Overview

We offer shipping to the U.S. We use USPS to ship your package domestically.

We can also provide domestic expedited service at a higher rate. For more information about our shipping carriers or questions, please email support@relaxlands.com 

Please note we only ship Monday-Friday during normal business hours. If your order is placed during non-business hours, it will be processed the following business day. We do not ship over the weekend.  Please, allow 5 business days for order fulfillment.

If you have not received your order, your order is damaged, or you require an exchange, please contact us immediately.

Shipping Costs

Relaxlands offers USPS First Class and Priority shipping rates to the contiguous US states. We charge flat shipping rates to Alaska, Hawaii, and Puerto Rico.

Cancelations

When an order is placed on relaxlands.com, the order is processed immediately.  We cannot cancel or change an order once it’s submitted. Please, contact us if you need to cancel your order.

15-Day Money Back Guarantee For US Orders

We stand by the quality of our products and we want our customers to be 100% satisfied. If you are unhappy with your purchase, we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one if returned full within 15 days. Please, see our return policy for details on how to process.

Returns/Exchanges 

Please follow the steps below to return your purchase:

• Please, email us at relaxlands@gmail.com (subject: return/exchange) and indicate the products you wish to return or exchange. Remember that you need to include the product(s) you would like to return or exchange. We will contact you if additional funds are required for the exchange order. 
• Relaxlands is not responsible for return shipping costs. Please, make a copy of your invoice and keep it for your records.
• The return must be postmarked within 15 days of the original ship date on your invoice and the product(s) must be full. 
• Please, ship the products to the address below to ensure that your return remains eligible for a refund:

Relaxlands LLC

7959 N Thornydale #89901

Tucson, AZ 85752

• Please, include your shipping address and the invoice number on the package so that we can identify who the returned items came from.
• We will notify you via email once your refund/exchange has been processed.
• All bundled items must be returned with all components for a full refund.
• Please, allow up to 14 business days from receipt of returned items to process a return and credit your account. A credit should appear on your statement within 2 full billing cycles. If your credit card has expired prior to your return request, we may offer a Relaxlands credit instead.